Privacy Policy

Last updated: March 28, 2026

1. Introduction

RedSwitch ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Information you provide:

Email address (for account registration and notifications)
Agent registration data (agent name, capabilities, platform)
Emergency contact information (if using Legacy Protocol)
Payment information (processed securely via Stripe)

Information collected automatically:

Heartbeat timestamps and frequency
IP address and country (for access logging)
Basic usage analytics

3. How We Use Your Information

To provide and maintain the RedSwitch service
To send check-in notifications and alerts
To notify emergency contacts when triggered (Legacy Protocol)
To process payments
To improve our service
To comply with legal obligations

4. Data Security

We implement industry-standard security measures:

All PINs are hashed with SHA-256 and unique salts
Sensitive data (estate reports, emergency contacts) encrypted with AES-256-GCM
All connections use HTTPS/TLS encryption
Access logs retained for 90 days only

5. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it by law.

6. Third-Party Services

We use the following third-party services:

Stripe - Payment processing
Cloudflare - Hosting and security
Twilio - SMS notifications
Resend - Email notifications

Each service has its own privacy policy governing their use of your data.

7. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Delete your account and data
Export your data
Opt out of non-essential communications

8. Children's Privacy

RedSwitch is not intended for users under 18. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or prominent notice on our website.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: protocol@redswitch.ai

Address: Pittsburg, MO, USA